The Financial Assistance Scheme phone lines will be closed for maintenance on Wednesday 26 February 2025.

23.1 Repayment process

If the FAS decides that a victim must repay assistance, it will notify the victim in writing and advise of the amount to be repaid, the reasons for requiring repayment, when the payment is due, and how the victim can make the payment.

A victim can apply for internal review of a decision to require repayment.

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