The Financial Assistance Scheme portal will be closed for scheduled maintenance from 5:30pm to 9:30pm on Thursday 27 March 2025

Contact us

Contact the Victims of Crime helpline, the Financial Assistance Scheme, the Victims Legal Service, submit feedback or make a media enquiry.

General advice and support

To get help and support, contact the Victims of Crime Helpline.

This is a free service that can give you on-the-spot information and advice about things like:

  • reporting a crime
  • your rights
  • how courts work
  • finding other services that can help you.

Victims of Crime Helpline

Open: 8am-7pm Monday to Friday

8am-5pm Saturday, Sunday and public holidays

Call: 1800 819 817

Text: 0427 767 891

🌐 Help in your language

We are National Relay Service friendly.

For any administrative enquiries, please contact us on 03 8684 6700.

Feedback and complaints

Media requests

For media enquiries and media releases, call 1300 481 978.

Updated